Desktop support specialists are responsible for providing an excellent end-user experience, including solving potential or actual technical problems. One of the main tasks is to troubleshoot various software packages, hardware devices and other peripheral devices. In addition, desktop support specialists configure computer systems according to company guidelines. You must adhere to strict data protection regulations when processing confidential data from company data carriers. They help diagnose problems and follow up to ensure a solution. Other tasks include the regular maintenance and updating of operating systems while minimizing downtime and increasing productivity. They also help with data backup tasks in the event of data corruption. These professionals typically work in an office environment with other professionals and use a personal computer as one of their main tools to report on their progress and investigate possible solutions.
Desktop support specialists need to work well with other specialists and even share company resources. They also have to be independent and detailed. You must be able to multitask and work on time to complete support tickets. You must have excellent interpersonal skills and be able to communicate technical problems and instructions to end users in easy-to-understand terms.
This position requires a bachelor's degree in information technology or a related field. Additional industry certifications and customer-oriented work experience may be preferred. You must have advanced knowledge of various operating systems and network solutions.
Tasks of desktop support specialists
- Create and maintain a variety of computer images for Windows and Mac OS systems.
- Evaluate new product versions and recommend update programs.
- Work with vendors to fix problems.
- Support reported problems with desktops, laptops, peripherals, and mobile devices.
- Install and configure hardware, software, and desktop peripherals using standard procedures.